Refund policy

Returns
At Oral Rescue, we want you to feel completely satisfied with your purchase. If for any reason you're not happy with your order, we gladly accept returns within 30 days of receiving your item.

To be eligible for a return, the product must be unused, in its original packaging, and in a condition suitable for resale. You’ll also need the receipt or proof of purchase. 

To start a return, simply contact us within the 30-day window to initiate your return process. You can contact us at support@oralrescue.com. Please send your returns to the following address: Oral Rescue, 1057 E. Imperial Hwy #188, Placentia CA 92870

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@oralrescue.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@oralrescue.com.